If you use a Wi-Fi connection between your HEOS device and the access point AND the problem is intermittant, a reboot of the speaker or of the HEOS app may only solve the problem for a certain time. Close the HEOS app completely and restart it. If this is the case, please disconnect the HEOS unit from AC power and re-connect. Please ensure that your speaker is connected to the same network as your control device and the LED of this speaker is solid blue.
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